PERSPECTIVE 09 · CONVERSATION & DECISION-MAKING

Better decisions begin with a good conversation.

· Beata Monika Schäfer

Leaders rarely suffer from a complete lack of information.

More often, the challenge is making sense of too much of it.

  • Different priorities.
  • Different opinions.
  • Commercial pressure.
  • Incomplete information.
  • And decisions that still need to be made.

In those moments, another presentation is not always what helps.

Sometimes what is needed is a good conversation.

For me, a useful advisory conversation is not about telling someone what to do.

It is about creating enough space to understand the situation properly, bringing different perspectives into the conversation and asking the questions that help people move forward.

  • What are we really trying to achieve?
  • Which assumptions are we treating as facts?
  • What are we not discussing?
  • Where are the competing priorities?
  • What would change our decision?
  • And what needs to happen next?

Experience helps because it provides patterns, comparisons and questions.

But experience should not become a template imposed on someone else's situation.

  • Markets differ.
  • Companies differ.
  • Teams differ.
  • People differ.

A useful advisor brings perspective without taking ownership away from the people who must ultimately make and execute the decision.

That is why a good conversation needs listening, perspective and constructive challenge.

Listening helps us understand what matters to the people involved.

Perspective helps us see possibilities we may have overlooked.

Constructive challenge helps us test assumptions without turning disagreement into confrontation.

And the objective is not always to find the theoretically best solution.

In complex situations, the better outcome may be the one that different parties can understand, support and actually move forward with.

That often requires negotiation, adjustment and sometimes mutual compromise.

Not compromise for its own sake — but enough common ground to create an outcome that works.

This applies to an individual leadership conversation, a management workshop, a team facing a market decision or a group exploring a new technology or business opportunity.

The format may change.

The principle does not.

  • Make room to understand.
  • Ask the difficult question.
  • Test the assumptions.
  • Find common ground.
  • Decide what happens next.

A good conversation does not make the decision for you.

It helps you make a better one.

Related advisory expertise

I build trust before I build business.Beata Monika Schäfer